Refund policy

Refund & Return Policy

Last Updated: July 19, 2026

At [Store Name], customer satisfaction is our priority.

Return Eligibility

Returns are accepted within 30 days of delivery.

To qualify for a return:

  • Item must be unused.

  • Item must be in original packaging.

  • Item must include all accessories and manuals.

  • Proof of purchase is required.

Non-Returnable Items

The following items cannot be returned:

  • Used bicycle parts

  • Installed components

  • Customized or special-order products

  • Gift cards

  • Clearance or final-sale items

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, contact us within 48 hours of delivery with photos of:

  • The product

  • The packaging

  • The shipping label

We will arrange a replacement or refund as appropriate.

Refund Process

Once your return is received and inspected:

  • Approved refunds will be issued to your original payment method.

  • Refunds typically appear within 5–10 business days, depending on your payment provider.

Shipping fees are non-refundable unless the return is due to our error.

Return Shipping

Customers are responsible for return shipping costs unless:

  • Wrong item received

  • Damaged item received

  • Manufacturer defect

Exchanges

We replace items only if they are defective or damaged.

Please contact [Email Address] to arrange an exchange.

Return Address

[Business Address]